Terms & Conditions

Last Updated: August 1, 2025

Welcome to Mamasi Café! These Terms and Conditions outline the rules and regulations for the use of our website, located at https://mamasicafe.com.au, and the services provided through our online store.

By accessing or using our website and purchasing products from our online store, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

  1. Definitions

“We,” “Us,” “Our”: Refers to Mamasi Café, the operator of the online store.

“You,” “Your,” “Customer”: Refers to any individual or entity accessing or using our website or services.

“Website”: Refers to https://mamasicafe.com.au, including all subpages and services provided through our online store.

  1. Use of the Website

You must be at least 18 years old to use this website or make purchases.

You agree not to use our website for any illegal or unauthorised purpose, including violating copyright laws or engaging in abusive behaviour.

We reserve the right to suspend or terminate your account if you violate these terms, without notice or refund.

  1. Products and Pricing

All product descriptions, pricing, and availability are subject to change without notice. We strive for accuracy but are not liable for errors.

We reserve the right to limit quantities, refuse service, or cancel orders at our discretion, including for suspected fraud.

  1. Payment Terms

We accept payments via credit/debit cards.

Payments are processed securely through our designated payment gateways. You agree to provide accurate payment and billing information.

All prices are listed in AUD, inclusive of GST, but exclude shipping fees unless stated.

  1. Shipping and Delivery

Orders are shipped via UberEats, Deliveroo. Estimated delivery times are provided at checkout but not guaranteed!

We are not responsible for delays due to weather, carrier issues, or customs for international orders.

If an order is lost or damaged during shipping, contact us at info@mamasicafe.com.au within 3 days to resolve.

  1. Returns and Refunds

Our return and refund policy is outlined in Refund & Policy. Please review it before purchase.

Returns must be initiated within 7 days of receiving the product, and items must be unopened.

Refunds, if approved, will be processed via the original payment method within 10-14 business days.

  1. Intellectual Property

All content on this website, including text, images, and designs, is owned by Mamasi Café or its licensors and protected by law.

You may not reproduce or distribute our content without prior written permission, except for personal use.

  1. Limitation of Liability

To the extent permitted by law, Mamasi Café shall not be liable for any damages arising from website use or product purchases.

We are not responsible for losses caused by third-party links or user violations.

  1. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be resolved in the Melbourne courts.

  1. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted here, and your continued use signifies acceptance.

Review these terms periodically for updates.

  1. User Account Termination

We may terminate or suspend your account for violations, including non-payment or fraud, resulting in loss of access.

  1. Promotional Codes

Promotional codes are subject to expiration and minimum purchase terms, communicated at offer time, and non-transferable.

  1. Contact Information

For questions, contact us at:

Email: info@mamasicafe.com.au
Address: Unit 4, 14 Station Street, Bayswater, Victoria 3153 Australia
Phone: +61 422 369 928

  1. Acceptance of Terms

By using our website or placing an order, you acknowledge agreement to these Terms and Conditions.

On checkout, you must check an “I agree to the Terms and Conditions” box to complete your purchase, indicating consent.